Voxalytics Privacy Policy

Information we collect

• Account details such as name, email address, organization, and role.
• Session details you enter, such as session name, type, or notes.
• Content you upload or share, such as audio recordings, transcripts, and files.
• Support and feedback messages, including any email address or contact details you include.
• Audio recordings captured in the app and associated metadata (date/time, duration, device, upload status).
• Transcripts and analysis results generated from recordings.
• Optional location snapshots captured at the start of a session if you enable location permissions.
• Device and usage data such as device type, OS version, app version, IP address, and basic diagnostics.
• Push notification tokens so we can send status updates and alerts.

Audio recording consent

• The Services require your explicit consent to access the microphone and record audio.
• You can grant or revoke microphone access through your device settings.
• You are responsible for obtaining any required consent from other participants before recording.

How we use information

• Create and manage accounts and organization access.
• Record, upload, store, transcribe, analyze, and display session content.
• Deliver notifications about uploads, transcription status, and updates.
• Provide customer support and respond to requests.
• Monitor reliability, prevent abuse, and maintain security.
• Comply with legal obligations.

How we share information

• We do not sell personal information.
• We share information with service providers who help run the Services (cloud hosting, storage, transcription, analytics, communications).
• Organization administrators may access data to manage accounts and sessions.
• We may share information for legal reasons or in a business transfer.

Data retention

• We retain information for as long as your account is active or as needed to provide the Services.
• You or your organization can delete recordings or transcripts in the app.
• Backup copies may be retained for a limited period for recovery, security, and legal compliance.

Your choices and rights

• Depending on where you live, you may have rights to access, correct, delete, or export your information.
• You can control permissions in device settings (microphone, photos, location).
• You can disable notifications in device settings.
• You can request deletion by contacting us.

GDPR / UK GDPR

• Lawful bases: contract (provide the Services), consent (audio recording and optional permissions), legitimate interests (security and reliability).
• Rights: access, correction, deletion, restriction, portability, and objection.
• You can withdraw consent at any time; withdrawal does not affect prior processing.
• You have the right to lodge a complaint with your local data protection authority.

Children's privacy

• The Services are not intended for children under 13.

Security

• We use reasonable administrative, technical, and physical safeguards.
• No security measure can guarantee absolute protection.

International data transfers

• Information may be processed in countries other than your own.
• We take steps to protect your information in accordance with this Policy.

Changes to this policy

• We may update this Policy from time to time and will provide notice of material changes.

Contact us

Email: privacy@voxalytics.app

Mail: Voxalytics, 29 Osprey Avenue, Winsford, Cheshire, United Kingdom, CW7 1SE